Dolly Miranda, 1 year, 6 months
Store Manager, Store 435
John Peter Smith Hospital
Ft. Worth, Texas

Congratulations to our newest Make Your Mark Award winner, Dolly Miranda, Store Manager at John Peter Smith Hospital in Fort Worth, Texas. Dolly was selected because of her glowing, positive demeanor, and her passion for spreading joy.

She has made her mark on three different hospitals, helping expand Lori’s Recharged concept over the past few months. Recharged, Lori’s fully serviced Starbucks, located in our traditional gift shop, serves up fresh brew lattes, cappuccinos, even nitro cold brews, while guests browse for the latest deals in fashions, gifts, and marketplace.

Dolly has been highly praised for successfully implementing and teaching a winning process that has earned the Recharged program the trust of the hospital and its employees and visitors. She has been described as an excellent teacher in setting up and reinforcing the processes that make it work. Here are some positive statements made about Dolly by her teammates, supervisors, and hospital partners:

“Thanks to Dolly’s initiative, creativity, and ownership mentality, she has literally taken an entire recipe put from Starbucks and combined it with the Laurie’s SOP to take brand standards and operations to the next level.”

“Dolly goes above and beyond each and every day. She’s always calm in the eye of the storm, and we’re very impressed with her leadership capabilities with her team.”

“Without Dolly’s driving passion to succeed, we would not have made it past our first cup.”

“Dolly is outstanding. This award is a no-brainer – so well earned, and congratulations to Dolly.”

“She is passionate. She’s a hard worker. She’s an early riser. She is just what we’re looking for in a store leader and has one of the most successful coffee stores, our recharged locations, and just so proud of her. Um, she loves her team member.”

“She’s always about pouring into the team member experience and then obviously the customer experience. She’s an ultimate professional.”

Congratulations, Dolly! Your passion, leadership, and commitment to excellence truly shine through!